Bryan Sampson just wanted a quick, cheap meal for his family. So he sent his wife to a Burger King in Meridian, Idaho. Sounds like a great Saturday afternoon meal right? Well, it was until he checked his bank account the next day and found that he had been charged $2,243.33 for a $22.43 meal!
He went back to the restaurant to get the problem resolved. However, the assistant manager on duty cancelled the debit charge rather than reversing it. Apparently, this causes the charge to still show pending for 3 days. To make matters worse, the manager is out of town until Tuesday and apparently no one can fix it. Meanwhile, as of Sunday, Sampson has 7 overdraft charges (at $35 a pop) and rising on his account.
This is not the first time Burger King has done this. In 2006, they charged a man in Glendale, California $4,334.33 for a $4.33 meal. Now I get it–people make mistakes. But that’s why they should have safeguards in place for this. It would be a unique to each restaurant, but there should be an upper limit above which it prompts the cashier to confirm that the amount is correct. For Burger King, $50 would be a good limit before it requires confirmation. Of course, this just makes too much sense.